Privacy Policy

  • SR Twin Solutions (hereinafter referred as “SR Twin Solution”, “we”, “us” or “our”) understands and respects the importance of privacy of its users (hereinafter referred as “You” or “Your”). This Privacy Policy sets out the basis on which any personal data we collect from You, or that You provide us, via the website https://www.srtwinsolutions.in (hereinafter referred as “the website”) will be processed by us. Confidentiality of information provided by You will be maintained. SR Twin Solutions includes its Subsidiary Companies. will be processed by us. Confidentiality of information provided by You will be maintained. SR Twin Solutions includes its Subsidiary.
  • This Privacy Policy is applicable to any person/s who book/purchase/intend to purchase/enquire about any product(s) and/or service(s) made available by SR Twin Solutions through its website as well as office. By making a booking/purchase or submitting Your personal data via the website or office, You agree to the transfer, storing or processing of such information. If You do not agree to SR Twin Solutions's use of Your personal data we cannot accept Your booking and You should not use the website.
  • You may be asked for personal information including but not limited to name, address, email address, telephone number, date of birth, credit/debit card number (in encrypted form) with expiration date, banking details, Aadhar Details, PAN Details, Visa related Documents (photographs, Bank Details, Business/Company Details, etc.), Passport Details (passport number, issue date, expiry date), mobile number, Professional Qualifications/details, etc., anytime while making a booking/purchase via the website or any other customer touch points. We may keep a record of Your email or other correspondence, and if You call us by telephone, we may monitor and/or record phone conversations for training and customer service reasons. We may collect details of Your computer and visits to this Site (including, but not limited to, traffic data, location data, IP address, operating system and browser type) for system administration purposes and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
  • In some cases we may also need to collect more sensitive personal data such as information regarding Your medical conditions, disabilities and special requirements along with medical Certificates supporting the same. This information is allowed to be stored by You and is collected in order to arrange for the services You are requesting and this Information is presented to You at the time of making a booking/purchase so that the process of bookings /purchase is completed expeditiously. This Information may also be used internally for research, analysis and auditing. Cookies and other information may be used to optimize the viewing experience, troubleshoot any problems and serve better content.
  • The predominant purpose in collecting, storing, transferring or sharing the information is to: 
  1. Communicate with You regarding bookings/purchase;
  2. Send booking confirmations;
  3. Keep You updated regarding transaction status;
  4. Sending tour related information on daily basis;
  5. Send verification/alert message(s) or email(s).
  6. Notify and update the changes in bookings.
  7. Resolve complaints and disputes.
  8. Allow our customer service department to contact You.
  9. Detecting and prevent fraudulent or criminal activity.
  10. Carry out our obligations arising in connection with any contracts entered into between You and us, or between You and a third party supplier.
  11. Ensure that content from the website is presented in the most effective manner for You.

  • We may use the information generated from an enquiry or a booking/purchase made by You on this website, to contact You by telephonic means and/or by electronic means (e-mail) with information and offers relating to the products about which You enquired. At any given point of time You can ask us to not process Your personal data for marketing purposes by sending a request to unsubscribe the e-mail address mentioned herein after:    srtwinsolutions@gmail.com    We will send You information and offers vie email relating to products offered by us if You have signed up (opt in) to receive such marketing. We will not pass Your contact details to any other third party other than our group companies for marketing purposes unless You have expressly agreed that we may do so.
  • We frequently provide sponsorships as a promotional activity and provide opportunities to You to win great travel related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use Your personal information to notify the contest winners. As a part of our marketing policy You may receive promotional emails, newsletters, exclusive promotions offering special deals, new product launches, etc.
  • Opinions, suggestions and feedback given by You are highly appreciated by the Management of SR Twin Solutions. In order to collect and gather opinions from You online surveys are conducted by us. All the surveys are anonymous unless otherwise stated. Participation in these surveys is entirely optional but it is advisable to participate and give Your opinions as they will be taken into consideration and used to make improvements not only to the Website but also to improve products and services provided to You.